How Much Money Does A Service Manager Make
How much money does a Customer Service Manager make in Indonesia?
Average Monthly Salary
16,600,000 IDR
( 199,000,000 IDR yearly)
LOW
8,970,000
IDR AVERAGE
16,600,000
IDR HIGH
25,100,000
IDR
A person working as a Customer Service Manager in Indonesia typically earns around 16,600,000 IDR per month. Salaries range from 8,970,000 IDR (lowest) to 25,100,000 IDR (highest).
This is the average monthly salary including housing, transport, and other benefits. Customer Service Manager salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Salary Distribution in Indonesia
The median, the maximum, the minimum, and the range
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Salary Range
Customer Service Manager salaries in Indonesia range from 8,970,000 IDR per month (minimum salary) to 25,100,000 IDR per month (maximum salary).
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Median Salary
The median salary is 15,300,000 IDR per month, which means that half (50%) of people working as Customer Service Manager(s) are earning less than 15,300,000 IDR while the other half are earning more than 15,300,000 IDR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.
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Percentiles
Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Customer Service Manager(s) are earning less than 10,900,000 IDR while 75% of them are earning more than 10,900,000 IDR. Also from the diagram, 75% of Customer Service Manager(s) are earning less than 18,600,000 IDR while 25% are earning more than 18,600,000 IDR.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
Customer Service Manager Salary Comparison by Years of Experience
How does experience and age affect your pay?
The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Customer Service Manager salaries by experience level and this is what we found.
A Customer Service Manager with less than two years of experience makes approximately 10,400,000 IDR per month.
While someone with an experience level between two and five years is expected to earn 13,200,000 IDR per month, 26% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 17,300,000 IDR per month, 32% more than someone with two to five years of experience.
" On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark. "
Additionally, Customer Service Manager(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 20,400,000 IDR per month, 18% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 22,600,000 IDR per month, 11% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 24,000,000 IDR per month, 6% more than people with fifteen to twenty years of experience.
Customer Service Manager average salary change by experience in Indonesia
| 0 - 2 Years | 10,400,000 IDR | |
| 2 - 5 Years | +26% | 13,200,000 IDR |
| 5 - 10 Years | +32% | 17,300,000 IDR |
| 10 - 15 Years | +18% | 20,400,000 IDR |
| 15 - 20 Years | +11% | 22,600,000 IDR |
| 20+ Years | +6% | 24,000,000 IDR |
Percentage increase and decrease are relative to the previous value
Typical Salary Progress for Most Careers
Customer Service Manager Salary Comparison By Education
How do education levels affect salaries?
Displayed below is the average salary difference between different Customer Service Manager(s) who have the same experience but different education levels.
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Customer Service Manager salaries by education level in order to make a comparison.
When the education level is High School, the average salary of a Customer Service Manager is 12,700,000 IDR per month.
While someone with a Certificate or Diploma gets a salary of 14,300,000 IDR per month, 13% more than someone having a High School degree.
A Bachelor's Degree gets its holder an average salary of 18,800,000 IDR per month, 32% more than someone with a Certificate or Diploma.
Professionals who hold a Master's Degree are rewarded with an average salary of 23,300,000 IDR per month, 24% more than someone with Bachelor's Degree.
Customer Service Manager average salary difference by education level in Indonesia
| High School | 12,700,000 IDR | |
| Certificate or Diploma | +13% | 14,300,000 IDR |
| Bachelor's Degree | +32% | 18,800,000 IDR |
| Master's Degree | +24% | 23,300,000 IDR |
Percentage increase and decrease are relative to the previous value
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Indonesia costs anywhere from 60,700,000 Rupiah(s) to 182,000,000 Rupiah(s) and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support the thoery. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Customer Service Manager Salary Comparison By Gender
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Customer Service Manager employees in Indonesia earn 8% more than their female counterparts on average.
| Male | 17,100,000 IDR | |
| Female | -7% | 15,900,000 IDR |
Percentage increase and decrease are relative to the previous value
Salary Comparison By Gender in Indonesia for all Careers
Customer Service Manager Average Annual Salary Increment Percentage in Indonesia
How much are annual salary increments in Indonesia for Customer Service Manager(s)? How often do employees get salary raises?
Customer Service Manager
Customer Service Manager(s) in Indonesia are likely to observe a salary increase of approximately 11% every 20 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.
The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.
Indonesia / All Professions
The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency
"The average salary increase in one year (12 months) in Indonesia is 5%."
Annual Increment Rate By Industry 2020
| Banking | 2% | |
| Energy | 4% | |
| Information Technology | 6% | |
| Healthcare | 8% | |
| Travel | 1% | |
| Construction | 3% | |
| Education | 5% |
Listed above are the average annual increase rates for each industry in Indonesia for the year 2020. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.
Worldwide Salary Raises: All Countries and All Jobs
Customer Service Manager Bonus and Incentive Rates in Indonesia
How much and how often are bonuses being awarded?
A Customer Service Manager is considered to be a high bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.
24% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 76% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 6% to 7% of their annual salary.
| Received Bonus | 76% | |
| No Bonus | 24% |
Types of Bonuses Considered
Individual Performance-Based Bonuses
The most standard form of bonus where the employee is awarded based on their exceptional performance.
Company Performance Bonuses
Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based Bonuses
Granted upon achieving an important goal or milestone.
Holiday / End of Year Bonuses
These types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
| Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
| Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
"Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine."
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Customer Service Manager Average Hourly Wage in Indonesia
The average hourly wage (pay per hour) in Indonesia is 95,800 IDR. This means that the average Customer Service Manager in Indonesia earns approximately 95,800 IDR for every worked hour.
Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )
The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
Customer Service Manager VS Other Jobs
The average salary for Customer Service Manager is 99% more than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.
Salary comparison with similar jobs
| Business Support Specialist | 7,800,000 IDR |  -53% |
| Call Center Advisor | 5,980,000 IDR | -64% |
| Call Center Manager | 15,100,000 IDR | -9% |
| Call Center Quality Analyst | 9,130,000 IDR | -45% |
| Call Center Representative | 4,570,000 IDR | -72% |
| Call Center Scheduler | 5,310,000 IDR | -68% |
| Call Center Scheduling Manager | 7,690,000 IDR | -54% |
| Call Center Supervisor | 6,940,000 IDR | -58% |
| Call Center Team Leader | 7,880,000 IDR | -53% |
| Client Engagement Specialest | 9,320,000 IDR | -44% |
| Client Executive | 6,950,000 IDR | -58% |
| Client Liaison Officer | 4,500,000 IDR | -73% |
| Client Relations Manager | 17,600,000 IDR |  +6% |
| Client Service Analyst | 10,300,000 IDR | -38% |
| Client Service Representative | 4,600,000 IDR | -72% |
| Client Strategy Specialist | 10,600,000 IDR | -36% |
| Contracts Specialist | 7,670,000 IDR | -54% |
| Customer Care Representative | 4,600,000 IDR | -72% |
| Customer Experience Analyst | 6,060,000 IDR | -64% |
| Customer Experience Manager | 17,400,000 IDR | +5% |
| Customer Experience Specialist | 10,800,000 IDR | -35% |
| Customer Fulfillment Specialist | 9,840,000 IDR | -41% |
| Customer Insights Analyst | 10,300,000 IDR | -38% |
| Customer Problem Manager | 10,700,000 IDR | -36% |
| Customer Service Advisor | 10,800,000 IDR | -35% |
| Customer Service Associate | 4,720,000 IDR | -72% |
| Customer Service Executive | 11,100,000 IDR | -33% |
| Customer Service Manager | 16,600,000 IDR | -0% |
| Customer Service Officer | 4,900,000 IDR | -70% |
| Customer Service Representative | 4,620,000 IDR | -72% |
| Customer Service Supervisor | 7,340,000 IDR | -56% |
| Customer Service Team Leader | 10,400,000 IDR | -37% |
| Customer Service Trainer | 8,510,000 IDR | -49% |
| Customer Success Manager | 15,900,000 IDR | -4% |
| Customer Success Specialist | 10,400,000 IDR | -37% |
| Dispute Resolution Specialist | 8,640,000 IDR | -48% |
| Guest Service Agent | 3,620,000 IDR | -78% |
| Inbound Sales Representative | 4,560,000 IDR | -73% |
| Internet Banking Supervisor | 15,100,000 IDR | -9% |
| Logistics Coordinator | 5,160,000 IDR | -69% |
| Operations Support Manager | 14,700,000 IDR | -11% |
| Real Time Analyst | 9,850,000 IDR | -41% |
| Regional Account Manager | 16,700,000 IDR | +1% |
| Service Delivery Manager | 15,600,000 IDR | -6% |
| Service Writer | 3,880,000 IDR | -77% |
| Sourcing Assistant | 3,440,000 IDR | -79% |
| Telephone Operator | 3,440,000 IDR | -79% |
| Vendor Administration Specialist | 5,860,000 IDR | -65% |
| Workforce Manager | 9,900,000 IDR | -40% |
Salary Comparison By City
| Bandung | 19,000,000 IDR |
| Jakarta | 18,900,000 IDR |
| Makasar | 16,900,000 IDR |
| Malang | 16,000,000 IDR |
| Medan | 17,200,000 IDR |
| Palembang | 16,900,000 IDR |
| Semarang | 16,900,000 IDR |
| Surabaya | 19,000,000 IDR |
| Surakarta | 16,300,000 IDR |
| Tangerang | 16,600,000 IDR |
Government vs Private Sector Salary Comparison
Where can you get paid more, working for a private company or for the government? Public sector employees in Indonesia earn 9% more than their private sector counterparts on average across all sectors.
| Private Sector | 11,600,000 IDR | |
| Public Sector | +9% | 12,600,000 IDR |
Percentage increase and decrease are relative to the previous value
How Much Money Does A Service Manager Make
Source: http://www.salaryexplorer.com/salary-survey.php?loc=101&loctype=1&job=221&jobtype=3
Posted by: vincentexisparbace.blogspot.com
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